Refund Policy

The product warranty policy is subject to the warranty terms of that product at the time of invoice to the customer, and different types of products will have different warranty policies.
• Hotline: +84 388951999

1. RETURN POLICY

Hardware

  • The product has a warranty confirmation from the technical support department and guarantees that the product is warranted in section 2
  • Customers must be responsible and bear all shipping costs to Toolforcar’s warehouse for repair.
  • After conducting inspection and repair, Toolforcar will be responsible for sending the goods to the customer
  • Time to repair is 20 days from the time of receiving the goods (not including shipping time to the customer)

2. REFUND AND CANCELLATION POLICY

2.1 Refund Policy

For Hardware :

  • Within 14 days of receiving the package. If there is a problem the buyer will need to contact us to check. If we cannot repair it within 5 days, the buyer needs to return the full package received. After receiving the returned package, we will process the refund in 3 days
  • After 14 days we will only repair, in case we cannot repair, we will exchange 1:1 for the buyer.

Note: The warranty period is not cumulative when exchanging 1:1 products

2.2 Cancellation Policy

1. In case the customer orders later and wants to cancel the order:

  • If the item has been shipped, the shipping fee and tax will not be refunded
  •  If the goods have not been shipped, you will be refunded the full amount on the paid invoice.

2. You can get a full refund if you cancel your reservation within 24 hours. Because we normally ship within 24 hours, for a full refund please send us a cancellation notice via order center or email.
3. If your cancellation is done after 24 hours, please contact our customer service first, you can easily contact our customer service by email or any online contact method like skype, WhatsApp or online chat. If customer service confirms your order has not been delivered, you can get a full refund
4. If your order has been processed but still not out of Vietnam, you can still cancel our order but you have to pay the cancellation fee (For details, please refer to our care department. customer for your order)
5. If the order is outside of Vietnam, the order cannot be canceled. If you want to cancel, you need to send it back after receiving the package and you will be charged a resend fee.